Frequently Asked Questions
Everything you need to know about our timeless collections.
What materials are used in Aglaea Jewellery pieces?
Our collections are crafted using high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my jewellery?
To maintain the shine, we recommend removing your jewellery before swimming, showering, or applying perfumes. Clean gently with a soft, lint-free cloth after each wear.
Do you offer a warranty on your products?
Yes, every Aglaea piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.